#PanasonicEmailFAIL: Trying to Contact Panasonic About my Comatose HD Cam and Look What Happens..., originally uploaded by thepetecom.
So, my HDC-SD9 HD camera started flashing the dreaded "PUSH THE RESET
SWITCH" error that plagues so many Panasonic camcorders old and new.
It happened as I tried to shoot footage of the 4th of July fireworks
over the Hudson, too--gotta love that timing! Anyway, so couldn't get
it to go away permanently, so today I emailed support as I've had my
SD9 for all of six months.
The image attached to this post shows an annoying inconsistency on
Panasonic's website.
Turns out, they trick you into thinking that email might get you a
perfectly timely response to your question, by saying up front that
you'll hear back in a day. Then, once you've submitted your email,
they inform you that you should expect a reply in 2-3 days.
Well, crap, for that long I'll sit on the phone and wait on hold for a while.
Thanks Panny! Wasting my time with a gamey cam and now getting
warranty support. Hooray!
Orignal From: #PanasonicEmailFAIL: Trying to Contact Panasonic About my Comatose HD Cam and Look What Happens...
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